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    Privacy Policy

    This Privacy Policy describes how Headwaymade collects and uses Personal Information about you through the use of our Services, and through email, and other electronic communications between you and Headwaymade.

    Headwaymade and its Affiliates (“Headwaymade”, “We” or “Us”) wants you to be familiar with how we collect, use and disclose information. This Privacy Policy (our “Privacy Policy”) describes our practices in connection with information that we collect through:

    • Websites operated by us from which you are accessing this Privacy Policy (collectively, the "Websites”);
    • Email, telephone and other electronic messages between you and us.

    This Privacy Policy does not apply to information collected by:

    • us offline or through any other means, including on any other website operated by Hedwaymade or it’s affiliates or any third-party; or
    • any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

    Collectively, we refer to the Websites emails, and offline business interactions as the “Services.”


    If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see the “UPDATES TO THIS PRIVACY POLICY” Section of this Privacy Policy). Your continued use of our Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.


    Headwaymade is the data controller of the Personal Information you provide through the Services.We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


    We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.

    Personal Information” is information that identifies you as an individual or relates to an identifiable individual, information that is about you individually, but does not identify you, and information about your internet connection, the equipment you use to access our Services and usage details. The Services collect Personal Information, including:

    • Name;
    • Postal address (including billing and shipping addresses);
    • Telephone number;
    • Email address;
    • IP address (we may also derive your approximate location from your IP address);
    • Account information, such as username and password;
    • Payment card data;
    • Demographic information and other information provided by you that does not reveal your specific identity; and
    • Websites traffic data, location data, logs, referring/exit pages, date and time of your visit to our Services, error information, clickstream data, and other communication data and the resources that you access and use on the Services;
    • Information collected through cookies, pixel tags and other technologies; and
    • Information about your Internet connection, the equipment you use to access our Services and usage details.

    If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.


    We use your Personal Information for various purposes described below, including to:

    • provide our Website to you;
    • provide products and Services to you;
    • provide you with information you request from us;
    • enforce our rights arising from contracts;
    • notify you about changes; and
    • provide you with notices about your account.

    We and our service providers use Personal Information that we collect about you or that you provide to us for the following purposes:

    Providing the functionality of the Services and fulfilling your requests.
      • To provide the Services’ functionality to you, such as arranging access to your registered account, and providing you with related customer service.
      • To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments, or complaints.
      • To complete your transactions, verify your information, and provide you with related customer service.
      • To send administrative information to you, such as changes to our terms, conditions, and policies.

        We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
    Providing you with our newsletter and/or other marketing materials.
      • To send you marketing related emails, with information about our services, new products, and other news about our company.

        We will engage in this activity with your consent or where we have a legitimate interest.
    Analyzing Personal Information for business reporting and providing personalized services.
      • To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
      • To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
      • To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

        We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law.
    Allowing you to participate in sweepstakes, contests or other promotions.
      • We may offer you the opportunity to participate in a sweepstakes, contest, or other promotion.
      • Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information. Please read those additional rules before choosing to participate.

        We use this information to manage our contractual relationship with you.
    Accomplishing our business purposes.
      • For data analysis, for example, to improve the efficiency of our Services;
      • For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements;
      • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
      • For developing new products and services;
      • For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures;
      • For identifying usage trends, for example, understanding which parts of our Services are of most interest to users;
      • For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
      • For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.

        We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.


    We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. We disclose your Personal Information to a few third parties, including:

    • our affiliates and third party service providers that we use to support our business;
    • our third-party marketing partners for marketing and advertising purposes;
    • to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
    • to comply with our legal obligations;
    • to affiliates and third parties for their own commercial purposes;
    • to enforce our rights; and
    • with your consent.

    We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    We may disclose Personal Information:

    To our third party service providers, contractors, and other third parties to support our business.
      • These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. For more information on our third party payment providers see the “THIRD PARTY PAYMENT SERVICE” Section below.
      • To our third-party marketing partners for marketing and advertising purposes.
    To third party sponsors of sweepstakes, contests, and similar promotions.

      For any other purpose disclosed by us when you provide the information. With your consent.


      A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.




      Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Information. You can help protect your Personal Information and other information by keeping your password to our Websites confidential.


      We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. All payment transactions are performed by our third-party payment processor, who must comply with appropriate industry standards to protect your payment information.


      The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.




      Please feel free to contact us with any questions or comments you have about this privacy notice or our privacy practices.


      If you have any questions, concerns, complaints or suggestions about this Privacy Policy, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us, please contact us at: 

      Shipping Info

      • Orders will be shipped within 1-3 days of orders being made. Please allow 4-5 business days for delivery, after the order is shipped.
      • Personalised products may take longer to ship.
      • Shipping may take longer due to unforseen circumstances

      Warranty Information

      We offer 1 year warranty on all the products.

      • Your item will be covered under one year manufacturer warranty for manufacturing defects and are eligible for a return or replacement as per the policies (purchase proof or registration will be required for the claim).
      • For warranty-related questions mail us at
      • Your warranty does not cover regular wear and tear, such as colour fading, dents from usage, scratches, powder coat chips from the flask being dropped, damaged, etc.
      • For extended warranty and more, kindly check Good Living Membership
      • Please note: The brand reserves the right to decide if the product is replaced or refunded.

      Good Living Membership

      There’s always more on the Good Living side

      • Get an extra 1 year warranty on the standard warranty offer
      • Get an extra 5% Off on every order you make.
      • Earn & collect points on every order and redeem it on your next purchase
      • Sign up and get these exclusive deals