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Grievance Officer

Grievance Officer under Information Technology Act 2000
Name: Kajal
Address: Merlin Brands Pvt Ltd
W40, 3rd Floor, Okhla Phase 2, New Delhi-110020
Contact No:  9971311338
Time: Mon to Fri (9:00 to 18:00)

Legal Department
Email (for the purpose of any notice or legal issue): legal@merlinbrands.com 


In case of any complaints as a result of access or usage of the instant website you can reach out to the above person.

Shipping Info

  • Orders will be shipped within 1-3 days of orders being made. Please allow 4-5 business days for delivery, after the order is shipped.
  • Personalised products may take longer to ship.
  • Shipping may take longer due to unforseen circumstances
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Warranty Information

We offer 1 year warranty on all the products, which can be extended upon registration.

  • Your item will be covered under one year manufacturer warranty for manufacturing defects and are eligible for a return or replacement as per the policies (purchase proof or registration will be required for the claim).
  • For warranty-related questions mail us at warranty@headwaymade.com
  • Your warranty does not cover regular wear and tear, such as colour fading, dents from usage, scratches, powder coat chips from the flask being dropped, damaged, etc.
  • For extended warranty and more, kindly check Good Living Membership
  • Please note: The brand reserves the right to decide if the product is replaced or refunded.
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Good Living Membership

There’s always more on the Good Living side

  • Get an extra 1 year warranty on the standard warranty offer
  • Get an extra 5% Off on every order you make.
  • Earn & collect points on every order and redeem it on your next purchase
  • Sign up and get these exclusive deals
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