What are the condition for a Return Refund Request?

There is a simple two-step return process:

• Fill out the form in return pickup request with details of your order and a picture of the product.  

• Pack the product for a reverse pick-up.

• Please note customised products cannot be returned.

After the reverse pick-up, we run a quality check on the product, you can expect the refund shortly after passing the quality check. In case of an exchange, your replacement will be shipped after passing the quality check. Kindly note all exchanges are subjected to stock availability and to your address being serviceable for an exchange.

1. If you choose to exchange the item purchased by you on Headway’s official website within the specified exchange or warranty period, you will be provided with a replacement of the item, free of cost.

2. If you choose to exchange an item purchased by you on Headway’s official website for any other item of the same or different value. In such case, if the exchanged item is of a higher value, differences in amount will be charged and if the exchanged item is of a lower value, differences in amount will be refunded to you post successful pick up of the original item from you. 

3. Applicable refund for exchange will be triggered post successful pick of original item from you.

4. Exchanges are only allowed for pin codes that are serviceable for an exchange.

5. Items cannot be exchanged for multiple products and you are allowed to select a single item for exchange. While Customers can exchange multiple items at a time by initiating separate exchange requests for each of the items.

6. Headway reserves the right to restrict the exchange of the items if a customer in any way breaches or misuse this policy, as determined in Headway’’s sole discretion.